We can support multiple Incoterms depending on your procurement requirements. A common option for international and freight-forwarder shipments is FCA (Free Carrier) – Factory. FCA Factory means:

• We prepare your order, pack it securely, and release it to the carrier you nominate at the agreed handoff point.
• From that point forward, your carrier/freight forwarder handles the main transportation, customs/export processes (if applicable), and final delivery.
• This option gives buyers and freight forwarders maximum control over the shipping route, costs, and customs handling.

If you prefer, we can also quote other terms based on your destination and logistics needs. We’ll confirm the best Incoterm during the quote process.

Taxes, duties, tariffs, customs fees, and any import-related charges are always the responsibility of the buyer, unless your quote explicitly states DDP (Delivered Duty Paid).

In most wholesale and international scenarios:

• Under FCA / EXW / DAP, the buyer handles (and pays) all import duties, VAT/GST, tariffs, brokerage, and local taxes.
• If you require duties/taxes included, request a DDP quote in advance so we can confirm feasibility and pricing.

For US customers, we ship directly to your location using the best method for the order size (parcel, LTL, or freight). For international customers, the most common approach is:

Ship to your freight forwarder in Florida (recommended for LATAM/Caribbean):

We deliver your order to your freight forwarder’s warehouse in Florida. Your forwarder then consolidates, exports, clears customs, and delivers to your country. This method is efficient for resort and facility deliveries in tourism markets like Mexico, the Dominican Republic, and Caribbean destinations.

Timelines vary by forwarder, service level, and customs clearance, but a typical range looks like:

• Order processing/packing: usually 1–5 business days (depending on inventory and order size)
• Transit to Florida freight forwarder: usually 1–5 business days
• Forwarder export + delivery: often 7–21+ days depending on route and customs

Yes, we frequently support facility orders for tourism-focused destinations. The most common and cost-effective approach is shipping to a Florida-based freight forwarder who manages delivery into your country and coordinates customs clearance. If you already have a freight partner, we can ship to them. If not, you can use your preferred forwarder and we’ll provide the documentation they need.

Yes. Our wholesale recommendations focus on durable, facility-friendly equipment designed for repeat use, easy storage, and quick replacement. We also provide clear warranty coverage and procurement-friendly product options so facilities can standardize and reorder confidently.

Yes. We offer junior-friendly equipment and Kids Club net sets designed for youth programming, family activities, and clubhouse amenities. This is popular for hotels and resorts with children’s activities, as well as community facilities that offer beginner programs.
All junior products are lab tested and certified for safety, including flammability, heavy metals, total lead, and phthalates. Scan the QR code to view the safety test certificate.

We make replenishment simple. Once your initial order is complete, we can standardize your product list (SKUs) so you can reorder quickly with consistent pricing tiers. Multi-property groups can also set up a repeat procurement process.

We accept returns within 30 days for unused, unopened items in original packaging, with RMA approval required. Our warranty covers manufacturing defects and may require photos/videos for review. For full details, please see our Wholesale Warranty & Returns Policy here:Policy