• A 12-month limited warranty covers Max Paddles, Max net systems, and Max pickleballs against manufacturer defects.
• A 6-month limited warranty covers Junior Paddles, Junior net systems, and Junior Pickleballs against manufacturer defects.
• If you receive a defective or damaged item upon delivery, contact PicklePro Shop immediately for a replacement or store credit.

• If a defect occurs after use, warranty coverage is subject to evaluation.
• Customers must contact us for return procedures and inspection.
• All defective merchandise will be inspected to determine if the issue is due to:
• Manufacturer defects (eligible for replacement/credit)
• Normal wear and tear (not covered)
• Misuse or modification (not covered)

The warranty timeframes and exclusions listed above apply to international orders. Warranty claims are evaluated remotely first using photos and video. If approved, PicklePro Shop may provide replacement parts, store credit, or a replacement at our discretion. International customers are responsible for all import duties, taxes, and customs fees. Return shipping is the customer’s responsibility unless PicklePro Shop agrees otherwise in writing. PicklePro Shop is not responsible for delays caused by customs clearance or local carrier handling

1) Returns (Unused/Unopened Only)

Wholesale returns are accepted within 30 days of delivery for items that are unused, unopened, and in original packaging, and must be approved in advance.

RMA required: All returns must be requested and approved before shipment. We will issue an RMA (Return Merchandise Authorization) with instructions. Unauthorized returns will not be accepted.

Condition requirements
• Paddles: grip must be sealed in the original plastic wrap, unused, with no scratches, dents, chips, or other damage, and returned in original packaging.
• Net systems (Net Set Max / Net Set Junior): must be unopened and unused, with all parts included in original packaging, and no signs of assembly, wear, or damage.

Return shipping and fees
• Return shipping is the buyer’s responsibility.
• Original shipping fees (if applicable) are non-refundable.
• We recommend insured, trackable shipping. PicklePro Wholesale is not responsible for lost or damaged return shipments.

Non-returnable items
• Any item that is opened, used, assembled, or shows wear
• Items returned with missing parts
• Custom-branded / personalized items
• Clearance / final sale items (if applicable)
• Sport water bottles (non-returnable)


2) Shipping Damage or Missing Items

Please inspect all shipments within 72 hours of delivery. Report any shipping damage, shortages, or wrong items within this window to qualify for resolution.

To file a claim, provide:
• Photos of the outer box (all sides), shipping label, and the issue
• Photos/videos of the product and packing materials
• A brief description of what happened

3) Freight Forwarders and Transit Responsibility

If a shipment is delivered to a freight forwarder or carrier selected by the customer, PicklePro Wholesale’s responsibility ends once the order is delivered and signed for at the designated U.S. delivery location (including the freight forwarder’s warehouse).
• We are not responsible for loss, damage, delays, or handling issues that occur after delivery to a customer-selected freight forwarder.
• Any claims for damage or loss after that point must be handled by the customer directly with their freight forwarder or carrier.


4) Customs, Duties, and Tariffs

For international shipments, all customs fees, duties, taxes, tariffs, brokerage fees, and import-related charges are the sole responsibility of the customer.
• PicklePro Wholesale is not responsible for any customs holds, clearance delays, inspections, or delivery delays caused by customs authorities or import requirements.
• We cannot guarantee transit time once the shipment enters international logistics and customs processing.


5) Warranty (Manufacturing Defects)

PicklePro Wholesale warranty covers manufacturing defects under normal intended use. Warranty claims require photos and/or videos for evaluation.

Not covered
• Normal wear and tear from frequent use
• Cosmetic scratches, scuffs, fading, or chipped paint due to use
• Misuse, abuse, negligence, improper setup, or modification
• Damage caused by improper storage, weather exposure beyond intended use, or unauthorized repairs

Resolution
At our discretion, approved warranty claims may be resolved by:
• Replacement parts
• Repair
• Product replacement
• Store credit / partial credit (case-by-case)


6) International Buyers

For international orders, warranty and return requests are evaluated based on clear photos and videos due to the cost and complexity of international returns. When appropriate, we may offer replacement parts or credit rather than requiring a return.

7) Custom Branding / Personalized Orders

Custom-branded orders are final once the design proof is approved by the customer. After approval, changes, cancellations, or refunds are not permitted. Delivery times vary based on production schedules, proof approval timing, shipping method, and customs clearance (if applicable).


8) How to Request an RMA or Warranty Claim

Contact us at wholesale@pickleproshop.com with your order number and request type (Return / Damage / Warranty). If approved, we will provide an RMA number and next steps.

• Fading of graphics
• Damage from normal wear and tear
• Abuse, improper use, or modification
• Breakdown due to extended use over time
• Loss, theft, or non-delivery during postal or carrier transit is not covered under this warranty.