Refund policy

Refund Policy 2026

This Refund Policy applies to retail purchases made through PickleProShop.com. Wholesale, commercial, bulk, special-order, personalized, and custom/OEM orders are subject to separate wholesale terms and policies and are not covered by this Retail Refund Policy.

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

All return, exchange, or refund requests must be authorized in advance through our Return & Warranty Portal.

Start a Return or Exchange → Return & Warranty Portal

Once your return is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting and receiving return authorization will not be accepted.

Please do not ship returns to an address listed on our website, order documents, or shipping materials unless that address is specifically provided in your return instructions.

Eligibility

To qualify for a return or exchange:

• Items must be unused, in new condition, and include all original packaging and accessories.
• Paddles must have the original seal over the grip intact.
• Requests must be made within 30 calendar days of delivery.
• Only the original purchaser may request a return or exchange.
• Proof of purchase is required.
• A Return Merchandise Authorization (RMA) number, or other return authorization provided through our Return & Warranty Portal, is required for all returns and exchanges.

Sale and promotional items are eligible for return or exchange provided they meet the eligibility requirements above.

Damages and Issues

Please inspect your order upon reception.

If the item is defective, damaged, or you receive the wrong item, submit a request through our Return & Warranty Portal so that we can evaluate the issue and make it right.

Report a Damaged, Defective, or Incorrect Item → [Return & Warranty Portal]

If the product is defective or the return is due to an error on our part, we will provide a prepaid return shipping label at no cost to the customer.

Return Shipping & Fees

Customers are responsible for return shipping unless the product is defective, damaged, incorrect, or the return is due to an error on our part.

When applicable, the return shipping cost will be deducted from the total amount refunded.

If the product is defective or the return is due to an error on our part, we will provide a prepaid return shipping label at no cost to the customer.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Exceptions / Non-Returnable Items

Gift cards are not eligible for return, exchange, or refund.

All other eligible retail merchandise, including sale and promotional items, net systems, and water bottles, may be returned in accordance with the requirements of this Refund Policy.

Wholesale, commercial, bulk, special-order, personalized, and custom/OEM orders are governed by separate wholesale terms and policies.

Please note that certain rights or exceptions may apply where required by applicable law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

All exchange requests must first be initiated and authorized through our Return & Warranty Portal.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, as required by applicable law.

As above, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Nothing in this policy is intended to limit any consumer rights provided under applicable law.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

Refunds are issued to the original payment method and only to the original purchaser.

If approved, refunds are processed within 7–10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact PicklePro Shop Customer Service for assistance.

Return & Warranty Portal

Returns, exchanges, damaged or defective products, incorrect items, and warranty claims must be submitted through the PicklePro Shop Return & Warranty Portal.

Return & Warranty Portal → PORTAL LINK

For general questions that do not involve starting a return, exchange, or warranty claim:

PicklePro Shop Customer Service
support@pickleproshop.com
1-855-755-3776