Shipping & Returns

1. Which shipping choices are available for my order?

We provide free, regular, and expedited shipping choices. At checkout, you can select the method of your choice. 

2. What is the estimated time of arrival for my order?

While expedited shipping can deliver your order in two to three business days, standard shipping usually takes five to seven business days. Depending on where you live, international shipping times can change.

3. Do you ship internationally?

Sure! We ship to a large number of countries worldwide. Depending on your location, shipping prices and delivery schedules may vary. Please be aware that orders placed from overseas may be subject to customs taxes or duties.

4. After my order ships, can I follow its progress?

Yes, as soon as your order ships, you will receive an email with your tracking number. You can track your order using this number on the carrier's website.

5. After placing an order, can I modify my shipping address?

Orders are processed immediately, but please get in touch with us right away if you need to modify your shipping address. Although we'll try our best to help, once the order has been shipped, it might not be possible to make any changes.

6. What happens if my order is shipped and gets lost or damaged?

Please get in touch with our customer support team as soon as possible if your order is lost or arrives damaged. We'll try to fix the problem by offering a refund or a replacement.

7. Can I change or cancel my order once it has been placed?

Usually, orders cannot be changed or canceled once they have been processed. Get in touch with us right away if you need help, and we'll try our best to fulfill your request.

8. How can I return a PicklePro Shop purchase?

Returns are accepted within 30 days of purchase. Please provide your order number to our customer support staff so they can start the return process, and we'll walk you through it.

9. How do you handle returns for used pickleball equipment?

For hygienic and safety reasons, used pickleball equipment, including paddles and balls, cannot be returned unless it is defective. Please get in touch with us right away if you receive a defective item, and we will help you with a return or exchange.

10. What does the warranty on my purchase cover?

The 6-month warranty covers any defects in materials or workmanship under normal use. If your product experiences issues due to manufacturing defects, we will repair or replace it at no additional cost. However, the warranty does not cover damages caused by misuse, accidents, or unauthorized repairs. To make a warranty claim, please provide proof of purchase and follow the steps outlined in our warranty policy.